conceptualizing digital maturity model

Keywords: e-governance, digital city, municipal digital office, online service, GIS


The article aims to outline the role of ICT in urban management. The digital segment is presented as significant for making cities sustainable, and for expanding access to basic services for large numbers of people. The matrix of ICT-tools in relation to sustainable cities development targets is developed. The comparative review of Digital City, Intelligent City, and Smart City is provided. The municipal e-government data of international ratings are analyzed with the special focus on aspects of online services management. The existing digital gaps between cities are pointed out in terms of e-governance maturity. It is proposed the maturity model of the municipal digital office, which it consists eight levels of the functional responsibility for urban online services development.

Article DOI : 10.5958/2347-6869.2017.00016.4


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City-Governance:  conceptualizing digital maturity model
How to Cite
Fesenko, T., & Fesenko, G. (2017). City-Governance. SOCRATES, 5(2), 106-122. Retrieved from