Understanding eService strategies in countries with different level of instability
The implementation of eGov initiatives requires a robust strategic planning to succeed. Its successfulness can be full, partial or can result in failure. The gap between strategy and implementation determines to what extent the process of the initiative has developed. The smaller the gap between strategy and reality means that more activities have been implemented successfully. In our study we undertake a comparison of eGov strategies among countries at different levels of instability. It highlights the different approaches for implementing activities, and thus directs policy makers in highly unstable societies to important aspects and to embrace gaps during the implementation process. Consequently, the lessons learned by adopting best practice from different contexts enhances the process of activities’ development in an unstable environment. Our aim is to emphasise the factors that influenced strategic planning in societies with different levels of stability to adopt eService successfully. This comparison study explores the eService strategies among three cases namely: eGov Strategy in Syria, Saudi Arabia and the United Arab Emirates. Although the three cases are different in their levels of instability, they have geographical, cultural and demographic similarities that make them the perfect choices for our study. The comparison sources are based on the information available from government reports and documents, related online publications, portals, and United Nations’ reports, surveys and statistics. The result reveals the approaches that each government had adopted in order to reach their eGov potential. We apply the Reinventing Government approach by Osborne and Gaebler (1992) as a theoretical framework. By using their ten principles of transforming governments this provides understanding about the context and issues of providing eGov services within the three case studies and to what degree each case strategy has influence on the activities implemented.
Article DOI : 10.5958/2347-6869.2017.00015.2
Alsaeed, A., & Adams, C. (2015). E-Service adoption in developing countries with instability status: The case of e-government in Syria. In Proceedings of the European Conference on e-Government, ECEG (pp. 393–402). Portsmouth,UK.
Alsaeed, A., Adams, C., & Boakes, R. (2014). The Need for Policies to Overcome eGov Implementation Challenges. International Journal of Electronic Government Research, 10(3), 66–79.
Basamh, S. S., Qudaih, H. a, & Suhaimi, M. A. (2014). E-Government Implementation in the Kingdom of Saudi Arabia: An Exploratory Study on Current Practices , Obstacles & Challenges. International Journal of Humanities and Social Science, 4(2), 296–300.
Chinn, P. ., & Kramer, M. K. (1999). Theory and Nursing a Systematic Approach. St. Louis, USA: Mosby Year Book, Inc.
Elo, S., & Kynga, S. H. (2008). The qualitative content analysis process. Journal of Advanced Nursing, 62(1), 107–115.
Eom, S. (2012). Institutional Dimensions of e-Government Development: Implementing the Business Reference Model in the United States and Korea. Administration & Society, 1–33.
Fukuyama, F. (2004). State Building : Governance and world order in the twenty first century. New York - USA: Cornell University Press.
Government of UAE. (2012). UAE FEDERAL eGOVERNMENT STRATEGY 2012-2014. Dubai: Telecommunications Regulatory Authority (TRA) of UAE eGovernment.
Haines, S. G. (1995). Successful Strategic Planning (illustrate). Crisp Publications. Retrieved from http://www.ebrary.com
Hay, C. (2006). Constructivist institutionalism. In R. A. W. Rhodes, S. A. Binder, & B. A. Rockman (Eds.), The Oxford handbook of political institutions (pp. 56–74). OXFORD/ UK: Oxford University Press.
Heeks, R. (2006). Implementing and managing e-government: An International Text. (First Edit). Thousand Oaks, California, US: SAGE Publications Inc. Retrieved from http://site.ebrary.com/lib/alltitles/docDetail.action?docID=10218197&ppg=1
HEEKS, R. (2004). eGovernment as a Carrier of Context (No. 15). iGovernment Working Paper Series. Manchester, uk.
Institute for Economics and Peace. (2015). Vision of Humanity: Global Peace Index. Retrieved December 23, 2015, from http://www.visionofhumanity.org/#page/indexes/global-peace-index/2014
Institute for Economics and Peace. (2014). GLOBAL PEACE INDEX 2014: MEASURING PEACE AND ASSESSING COUNTRY RISK. OXFORD/ UK: INSTITUTE FOR ECONOMICS AND PEACE. Retrieved from www.economicsandpeace.org
International Telecommunication Union. (2015). Measuring the information society Report 2015: The ICT development index. International Telecommunication Union. Geneva / Switzerland. Retrieved from http://www.itu.int/en/ITU-D/Statistics/Pages/publications/mis2015.aspx
Joseph, S., & Avdic, A. (2016). Where do the Nordic Nations ’ Strategies Take e-Government ? Electronic Journal of E-Government, 14(1), 3–17.
Lee, S. M., Tan, X., & Trimi, S. (2005). Current Practices of Leading e-Government Countries. Communications of the ACM, 48(10), 99–104.
Linnefell, W., Hallin, A., & Lagergren, M. (2014). E-government Policy Formation -- Understanding the roles of change drivers, veto players and advocacy coalitions. Electronic Journal of E-Government, 12(2), 131–141.
Lutfi, A. H., Sabouni, I., & Ahmed, I. O. C. (2010). Enhancing institutional capacity for eGovernment implementaion. Damascus/ Syria: Ministry of Communications and Information Technology(MOCT). Retrieved from https://info.undp.org/docs/pdc/Documents/SYR/00061326_E-Government.pdf
Meijer, A. (2015). E-governance innovation: Barriers and strategies. Government Information Quarterly, 32(2), 198–206. http://doi.org/10.1016/j.giq.2015.01.001
Nkohkwo, Q. N., & Islam, M. S. (2013). Challenges to the Successful Implementation of e-Government Initiatives in Sub-Saharan Africa : A Literature Review Research methodology, 11(2), 253–267.
Osborne, D., & Gaebler, T. (1992). Reinventing Government: How the entrepreneurial spirit is transforming the public sector (first). New York - USA: PLUME-Penguin Group-Penguin Bookes USA, Inc.
Pardo, T. A., Nam, T., & Burke, G. B. (2012). E-Government Interoperability: Interaction of Policy. Management, and Technology Dimensions, 30(1), 7–23.
Peters, B. G., Pierre, J., & King, D. S. (2005). The politics of path-dependency: Political conflict in historical institutionalism. Journal of Politics, 67(4), 1275–1300.
Porumbescu, G., Vrabie, C., & Ahn, J. (n.d.). 9.
Rabaiah, A., & Vandijck, E. (2009). A Strategic Framework of eGovernment : Generic and Best Practice. Electronic Journal of E-Government, 7(3), 241–258.
Saint-Martin, D. (2004). Building the new managerialism state (2nd ed). OXFORD/ UK: Oxford University Press.
Suleiman, F., Obeid, W., Ahmad, U., Boussaad, R., Anbar, M., & Dlain, A. (2008). Government Services Reform & Modernization Program (GSR) E-Government Strategy: General Framework for E-Government Initiative in the Syrian Arab Republic. Damascus/ Syria: The Ministry of Communications and Technology. Retrieved from http://www.moct.gov.sy/moct/sites/default/files/Strategy-Framework-4 00 En.pdf
Suleiman, F., Obeid, W., Ahmad, U., Boussaad, R., Anbar, M., & Dlain, A. (2009). Government Services Reform & Modernization Program ( GSR ) E-Government Strategy: E-Government Strategy in Syria (Orientations). Damascus/ Syria: Ministry of Communications and Information Technology(MOCT). Retrieved from https://info.undp.org/docs/pdc/Documents/SYR/00061326_E-Government.pdf
TALABY Gate team. (2012). TALABY Gate. Retrieved from http://complaints.egov.sy/index.php
Timmermans, A. (2001). Arenas as institutional sites for policymaking: Patterns and effects in comparative perspective. Journal of Comparative Policy Analysis: Research and Practice, 3, 311–337.
United Nations. (2010). E-Government Survey 2010 Leveraging e-government at a time of financial and economic crisis. New York - USA: Department of Economic and Social Affairs Division for Public Administration and Development Managemen. Retrieved from https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2010-Survey/Complete-survey.pdf
United Nations. (2012). E-Government Survey 2012: E-Government for the People. New York - USA: Department of Economic and Social Affairs Division for Public Administration and Development Managemen. Retrieved from https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2012-Survey/Complete-Survey.pdf
United Nations. (2014). E-GOVERNMENT SURVEY 2014: E-GOVERNMENT FOR THE FUTURE WE WANT. New York - USA: Department of Economic and Social Affairs Division for Public Administration and Development Managemen. Retrieved from https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2014-Survey/E-Gov_Complete_Survey-2014.pdf
Wallström, Å., Engström, A., Salehi-Sangari, E., & Styvén, M. E. (2009). Public E-Services from the Citizens’ Perspective - Adopting a Market Orientation. International Journal of Public Information Systems, 2(2), 123–134.
Yesser. (2012). 2nd National e-Government Action Plan For Kingdom of Saudi Arabia. Riyadh: Ministry of Communications and Information Technology.
Yin, R. K. (2014). Case Study Research: Design and Methods (fifth). London, UK: SAGE Publications Ltd.
Copyright (c) 2017 Abraheem Alsaeed, Adams Carl, Dr.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Revised Copyright/CC license that applies to all the articles published after 05-02-2017
Copyright/CC license that applies to all the articles published before 05-02-2017
Author(s) will retain all the right except commercial and re-publishing rights. In the case of re-publishing, they will have to obtain written permission from the journal. Additional licensing agreements (Creative Commons licenses) grants rights to readers to copy, distribute, display and perform the work as long as you give the original author(s) credit, they can not use the works for commercial purposes and are not allowed to alter, transform, or build upon the work. For any reuse or distribution, readers and users must make clear to others the license terms of this work. Any of these conditions can be waived if you get permission from the copyright holders. Nothing in this license impairs or restricts the authors’ rights. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-nd/4.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.
Research Papers published in SOCRATES are licensed under an Attribution -NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)