JYOTI, Sharma. FACTORS INFLUENCING E-CRM IN AIRLINES IN J& K. SOCRATES, Kanpur City, India, v. 2, n. 1, p. 134–145, 2014. Disponível em: https://www.socratesjournal.com/index.php/SOCRATES/article/view/55. Acesso em: 29 mar. 2024.