City-Governance: conceptualizing digital maturity model

Tetiana Fesenko; Galyna Fesenko

doi:10.5958/2347-6869.2017.00016.4

City-Governance

conceptualizing digital maturity model

Authors

Tetiana Fesenko, Dr. Associate Professor Department of Engineering and Architecture Luhansk National Agrarian University, Kharkiv, Ukraine https://orcid.org/0000-0001-9636-9598
Galyna Fesenko, Dr. Associate Professor Department of History and Cultural Studies O. M. Beketov National University of Urban Economy in Kharkiv, Ukraine https://orcid.org/0000-0001-7133-484X

DOI:

https://doi.org/10.5958/2347-6869.2017.00016.4

Keywords:

e-governance, digital city, municipal digital office, online service, GIS

Abstract

The article aims to outline the role of ICT in urban management. The digital segment is presented as significant for making cities sustainable, and for expanding access to basic services for large numbers of people. The matrix of ICT-tools in relation to sustainable cities development targets is developed. The comparative review of Digital City, Intelligent City, and Smart City is provided. The municipal e-government data of international ratings are analyzed with the special focus on aspects of online services management. The existing digital gaps between cities are pointed out in terms of e-governance maturity. It is proposed the maturity model of the municipal digital office, which it consists eight levels of the functional responsibility for urban online services development.

Article DOI : 10.5958/2347-6869.2017.00016.4

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City-Governance: conceptualizing digital maturity model

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Published

25-08-2017

How to Cite

Fesenko, T., & Fesenko, G. (2017). City-Governance: conceptualizing digital maturity model. SOCRATES, 5(2), 106–122. https://doi.org/10.5958/2347-6869.2017.00016.4

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Issue

Vol. 5 No. 2 (2017): Issue - June

Section

E-Government

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Research Papers published in SOCRATES are licensed under an Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)