Application of e-government in developing countries —issues, challenges and prospects in India
Keywords:
E-government, developing countries, India, e-government projects, application, public services, challenges, prospectsAbstract
In this paper, we review the achievements and progress of e-government in India. The paper briefly discusses various e-government projects in India. The purpose of the paper is to delve into policy and issue of the government of India in making e-government accessible to the common person. It briefly identifies the strategic issues for achievement of e-government. This paper derives a list of key strategic factors that are appropriate for planning, designing, development and implementation of e-government. The paper identifies the range of diverse problems, challenges and barriers planners and developers must face as they work in the e-government projects. The paper discusses prospects and future of e-government in India. The paper highlights the role of government to develop richer and deeper understanding of e-government.
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References
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Sebina, Mothataesi & Mazeba II, Peter. (2014). Digital Access and E-Government: Perspectives from Developing and Emerging Countries. IGI Global, Hershey, PA, USA.
Sharma, S.K. & Gupta, J.N.D. (2003). Building blocks of an e-government: A framework. Journal of Electronic Commerce in Organizations, 1(14), 1-15
Sharma, S.K. & Gupta, J.N.D. (2004). Web services architecture for m-government: issues and challenges. Electronic Government, an International Journal, 1(4), 462-474
Sia, S.K.and Neo, B.S.(1997) ‘Reengineering effectiveness and the redesign of organizational control: a case study of the Inland Revenue authority of Singapore’ Journal of Management Information Systems, Vol14, pp.69-93
Singh, M. (2004). ‘innovation and Change Management’ in Singh, M. & Waddell, D.(eds.),E-Business Innovation and Change Management, Idea Group Publishing, Hershey, USA, pp.1-18
Sprecher, M.H. (2000) ‘Racing to e-government: using the internet for citizen service delivery’, Government Finance Review, Vol16, No.5, pp.21-22
Straub, D.W., Loch, K.D. & Hill, C.E. (2001). Transfer of information technology to developing countries: A test of cultural influence modeling in the Arab world. Journal of Global Information Management, 9(4), 6-28
technological desert. Communication of the ACM, 36(2), 25-29
UNDPEPA/ASPA. (2003). Benchmarking e-government: A global perspective. Retrieved June 8, 20009, from http://www.unpan.org/egovernment.asp
UNPAN (2010). United Nations E-Government Survey 2010 : leveraging e-government at a time of financial and economic crisis. United Nations, New York
UNPAN (2012). United Nations E-Government Survey 2012: E-Government for the People. Department of Economic & Social Affairs, United Nations, New York
UNPAN.(2005). UN global e-government readiness report 2004. Retrieved June 11, 2016, from http://www.unpan.org/egovernment4.asp
Wade, R. (20001, March 5-6). Speeches/Commentaries by Prof. Robert Hunter Wade. Presented at the OECD/UNDP Conference on the Knowledge Economy, Paris, France.
World Bank Group. (2004). Report on Nigeria. Retrieved June 13, 2016, from http://www.worldbank.org/
Zaigham, Mahmood. 2013a. Developing E-Government Projects: Frameworks and Methodologies. IGI Global. Hershey, PA, USA
Zaigham, Mahmood. 2013b. E-Government Implementation and Practice in Developing Countries. IGI Global. Hershey, PA, USA
Al-Kibsi, G., de Boer, K., Mourshed, M. and Rea, N.P.(2001) ‘Putting citizens on line, not in-line’, McKinsey Quarterly, Vol.2, pp.65-3
Bhatnagar, Subhash (2004). E-Government—From Vision to Implementation. Sage Publications, New Delhi, p.84
Demos. Lee, S.M., Tan, X. and Trimi, S. (2005) ‘Current practices of leading e-government countries’, Communications of the ACM, Vol.48, No.10, pp.99-104
Dwivedi, Y.K. Dwivedi & Williams, M.D. (2008). The influence of demographic variables on citizens’ adoption of e-government. Electronic Government: an International Journal, Vol.5, No.3, pp.261-274
Ezz, Inas E. (2007). E-Government Emerging Trends: Organizational Challenges in Latif Al-Hakim(ed.), Global E-Government: Theory, Applications and Benchmarking, IGI Global, Idea Group Publishing, Hershey, USA, pp.167-184
Garnett, J.L.(1992). Communicating for results in governments. San Franscisco: Jossey-Bass Publishers.
Ghapanchi, Amirhossein, Albadvi, Amir and Zarei, Behrouz (2008) ‘A framework for e-government planning and implementation’, Electronic Government, Vol.5, No.1, pp.71-90
Gil-Garcia, FJ.R. and Pardo, T.A. (2005) ‘E-government success factors: mapping practical tools to theoretical foundations’, Government Information Quarterly, Vol22, pp187-216
Gorala, Narasimhaiah (2008) ‘Hurdles in rural e-government projects in India: lessons for developing countries’ Electronic Government, An International journal, Vol.5, No.1, p.92
Halpin, Edward Francis. (2013). Digital Public Administration and E-Government in Developing Nations: Policy and Practice. IGI Global. Hersey, PA, USA.
Heeks, R. (1999). Reinventing government in the Information Age: International Practice in IT–enabled public sector reform. New York: Routledge.
Heeks, R. (2001). Understanding e-governance for development (iGovernment Working Paper Series, Paper No.11). University of Manchester, Institute of Development Policy and Management.
Ifinedo, P. (2005). Measuring Africa’s e-readiness in the global networked economy: A nine-country data analysis. International Journal of Education and Development using ICT, 1(1), 53-71.
Ifinedo, P.E. (2004). E-government—precursors, problems, practices and prospects: A case of Nigeria. In K.S.Soliman(Ed.), Proceedings of the 2004 International Business Information Management(IBIM) Conference 2004, Amman, Jordan(pp.1-10)
InfoDev(Information for Development Programme). (2004). E-government handbook for developing countries. Retrieved June 10 2009 from http://www.infodedev.org
Jain, Vikas & Kesari, Shalini, “E-Government Implementation Challenges at Local Level: A Citizens’ Centric Perspective” in AMCIS 2008 Proceedings. Paper 321.
Kaaya, J. (2003). Implementing e-government services in East Africa: Assessing status through content analysis of government Websites. Electronic Journal of e-Government, 2(1), 39-54.
Ke, W. and Wee, K.K. (2004) ‘Successful e-government in Singapore’ Communications of the ACM, Vol47, No.6, pp.95-99
Kolsaker, A. (2006) ‘Reconceptualising e-government as a tool of governance: the UK case’, Electronic Government, An International Journal, Vol3, No.4, pp.347-355
Lawson, G. (1998). Netstate-creating electronic government. London
Mbarika,, V.W., Musa, P.F., Byrd, T.A.P.F.& McMullen, P. (2002), Teledensity growth constraints and strategies for Africa’s Developing countries: Viagra prescriptions or sustainable development strategy? Journal of Global Information Technology Management, 5(1), 25-42
Mendonco. (2016). New Advances in Information Systems and Technologies. Springer.
Metaxiotis, K. and Psarras, J. (2005) ‘A conceptual analysis of knowledge management in e-government’, Electronic Government, Vol.2, No.1, pp.77-86
Moon, J.M.(2002). The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review, 62(4), 424-433
Navarra, D.D. & Cornford, T. (2003, August 4-6). A policy making view of e-government innovations in public governance. In Proceedings of the 9th Americas Conference on Information Systems, Tampa, FL(pp.827-834)
Odedra, M., Lawrie, M., Bennett, M. & Goodman, S. (1993). Sub-Saharan Africa: A
Oyebisi, T.O. & Agboola, A.A. (2003). The impact of the environment on the growth of the Nigerian IT industry. International Journal of Information Management, 23, 313-321
Rocha, Alvaro, Correia, Ana Maria, Adeli, Hojjat, Reis, Luis Paulo, Teixeira, Marcelo
Sanchez, A.D., Koh, C.E., Kappelman, L.A. & Prybutok, P.R. (2003). The relationship between IT for communication and e-government barriers. In Proceedings of the 9th Americas Conference on Information Systems, Tampa, FL(pp.835-844)
Sebina, Mothataesi & Mazeba II, Peter. (2014). Digital Access and E-Government: Perspectives from Developing and Emerging Countries. IGI Global, Hershey, PA, USA.
Sharma, S.K. & Gupta, J.N.D. (2003). Building blocks of an e-government: A framework. Journal of Electronic Commerce in Organizations, 1(14), 1-15
Sharma, S.K. & Gupta, J.N.D. (2004). Web services architecture for m-government: issues and challenges. Electronic Government, an International Journal, 1(4), 462-474
Sia, S.K.and Neo, B.S.(1997) ‘Reengineering effectiveness and the redesign of organizational control: a case study of the Inland Revenue authority of Singapore’ Journal of Management Information Systems, Vol14, pp.69-93
Singh, M. (2004). ‘innovation and Change Management’ in Singh, M. & Waddell, D.(eds.),E-Business Innovation and Change Management, Idea Group Publishing, Hershey, USA, pp.1-18
Sprecher, M.H. (2000) ‘Racing to e-government: using the internet for citizen service delivery’, Government Finance Review, Vol16, No.5, pp.21-22
Straub, D.W., Loch, K.D. & Hill, C.E. (2001). Transfer of information technology to developing countries: A test of cultural influence modeling in the Arab world. Journal of Global Information Management, 9(4), 6-28
technological desert. Communication of the ACM, 36(2), 25-29
UNDPEPA/ASPA. (2003). Benchmarking e-government: A global perspective. Retrieved June 8, 20009, from http://www.unpan.org/egovernment.asp
UNPAN (2010). United Nations E-Government Survey 2010 : leveraging e-government at a time of financial and economic crisis. United Nations, New York
UNPAN (2012). United Nations E-Government Survey 2012: E-Government for the People. Department of Economic & Social Affairs, United Nations, New York
UNPAN.(2005). UN global e-government readiness report 2004. Retrieved June 11, 2016, from http://www.unpan.org/egovernment4.asp
Wade, R. (20001, March 5-6). Speeches/Commentaries by Prof. Robert Hunter Wade. Presented at the OECD/UNDP Conference on the Knowledge Economy, Paris, France.
World Bank Group. (2004). Report on Nigeria. Retrieved June 13, 2016, from http://www.worldbank.org/
Zaigham, Mahmood. 2013a. Developing E-Government Projects: Frameworks and Methodologies. IGI Global. Hershey, PA, USA
Zaigham, Mahmood. 2013b. E-Government Implementation and Practice in Developing Countries. IGI Global. Hershey, PA, USA
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Published
02-12-2016
How to Cite
Inderjeet Singh, S. (2016). Application of e-government in developing countries —issues, challenges and prospects in India. SOCRATES, 4(3), 91–109. Retrieved from https://www.socratesjournal.com/index.php/SOCRATES/article/view/227
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Politics, Law and Governance
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Research Papers published in SOCRATES are licensed under an Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)
